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26 April, 2012

How to solve the EA games “server error 5002” wtf [UPDATED with download link]


SERVER ERROR 5002
So I thought I’d load up Need For Speed Hot Pursuit one day, after having finished configuring my new HTC One X. But then “server error 5002” happened! After a brief conversation with EA technical support (there is no official Android support section but I was redirected after a live chat with the PC tech support for NFS:HP), here’s what I found:
- the need for the game package to be available elsewhere. i.e. on another device you own that you happen to have it downloaded
- the rest is easy: copy and paste the whole Android\com.eamobile.nsfhp_row_wf\ folder into the device with the 5002 issue
- switch off all data radios i.e. wifi, 3g otherwise you’ll be stuck in a repeating “update” message.
And voila. Not an elegant solution…not a solution, even. Just a workaround. If anyone needs NFS:HP’s package (zipped, 3xxmb) let me know in the comments.
[UPDATE] a visitor has helpfully pointed out that Droidwall (root is required) can be used to block outgoing traffic on the Android. thank you for that.
Due to demand, I’m including the download link for the NFS: HP content package.
GDRIVE: http://goo.gl/TuSNf
DROPBOX: http://goo.gl/WuVDR
SUGARSYNV: http://goo.gl/7o2ha
[/UPDATE]

here’s the email conversation in detail. When asked if there will be a fix and when, EA gave no specifics. See for yourself:
==============================
Thank you for your interest in Electronic Arts and for writing us with your thoughts and questions.
We are sorry that you are experiencing issues with your game, and would be glad to assist you further. In order to provide the best troubleshooting, please fill out the information below:
1. Game Name
Need for Speed Hot Pursuit
2. Game Version
1.0.62
3. Type of bug (Crash, gameplay, other)
game launch problem
4. Description of how you encountered the error
launch game. error message: server error 5002
5. Device details
htc one x
a. Type (iPhone/iPod Touch/iPad)
android
b. Generation (2G, 3G, Touch v1, Touch v2)
c. Firmware version
1.28
d. Memory Capacity
32gb
6. If the device was rebooted before playing the game
yes
7. Number of applications on the device
35x
8. Amount of free space available
5gb
9. Distribution of allocated space (movies, music, games, misc)
-
10. Please attach screenshots if possible
common enough to be found all over the internet (EDIT: LOL)

==============================
Thank you for your reply.
I apologize for the delay in my response, and I understand how frustrating this issue can be. I'll do everything I can to resolve this for you!
This is a possible workaround for the issue you're experiencing. Note: This requires another android device, such as a phone for the workaround.
Download the game and any updates to your android phone, then copy the files to the same location on the Tablet device, the file location should be:
/android/data/com.ea.(game title)_na
There may be a couple of other drivers you may need to also install. (EDIT: wtf?)
This is a possible workaround, and I cannot guarantee this may work, but it's one solution some of our customers have mentioned success with!
Please note the code you received is a 15% off Origin Store coupon, which will be listed in the Promotional code section of the email sent to you! http://store.origin.com. Some limitations apply (Offer excludes Star Wars™ The Old Republic™, pre-orders, games released within 30 days of purchase, Valve games, select partner titles distributed by Origin, virtual currency and game time codes). The code is also valid for 1 Month (30 days). (EDIT: didnt receive anything….)
If you have any other questions or concerns please let me know!
Thanks again for writing us. We look forward to helping you answer some of your questions and hope you enjoy playing EA games!
Best Regards,
Gabe F.
- EA Customer Service

==============================
thanks I do happen to have it installed and working on my tablet.
the game now works on my phone but ONLY if I turn off all data connections. otherwise "update check" would keep flashing nonstop and the device heats up extremely quickly.
indeed, this is just a workaround and is far from sustainable and introduces the inconvenience of having to switch off all data connections.
What if I lost(/factory reset) all data to both phone and tablet and have no way to install a working copy?
Any plans for a proper fix/solution?
==============================
Thank you for your continued contact regrading the errors received in Need for Speed Hot Pursuit. I apologize that you have experienced such issues while trying to access this mobile game.
We are aware of these on going issues with this and other mobile games. We are also aware that the troubleshooting step provided is a temporary solution to this issue.
These issues are in the process of being reviewed so a more permanent solution can be located. Unfortunately, I do not have an estimated time of when this resolution will be found and relayed to customers experiencing such issues.
It may be helpful to post this topic in our EA game forums for the developers to view. This will allow us to keep track of the number of users experiencing such issues so they can all be addressed properly. Any updates or additional information on this issue will be posted there also.
http://forum.ea.com/eaforum/categories/list.page
I apologize for the inconvenience of this whole matter. Feel free to contact us again if any other assistance is needed.
Thanks again for writing us at Electronic Arts.
Best Regards,
Aaron S.
-EA Customer Support
==============================

28 comments:

  1. almost as bad as some gameloft games where you can view and buy them (meaning they're marked as compatible) but then when it tries to download the game data it tells you your device is not compatible... case in point- modern combat 3

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  2. do you still need help with this? is it still a problem?

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  3. Please can you help more because I'm bait dumb, I have no other device the one that it's happening to is a HTC ONE X and I get my server error on FIFA 12, I hope you can help :)

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  4. Hey. I'm having the same error on Dead Space, and the only other Android device in my house is my mother's. Anyone got the files for it? Thanks :-)

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  5. i completely sympathise with you
    read above

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  6. i would like to say that ea sofar has been no help. i started the process of trying to get help from them in late june it is now the beginning of august and they are still no help can someone post if there is any way to do this fix without rooting my droid or without getting another droid both things that i cant do.

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  7. I pay money for Plant vs. Zobies already but it shows me server error 5002 It's not fair I want my money back

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  8. tried this?: copy and paste the whole Android\com.eamobile.nsfhp_row_wf\ folder into the device with the 5002 issue

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  9. same error for my samsung asking me to download 3XX mb.. can i have the link package

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  10. well the links are all there for hot pursuit. see if those work for you

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  11. hey I have the same issue but with FIFA 12 I can't find a fix....

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  12. sorry to hear.. sadly the only thing close to a solution is the workaround EA gave. it's practically useless if you don't have another device that's able to download the game assets package and then copy them over.
    I asked EA about this as well but even they don't have any estimates.

    I don't have fifa 12 myself so I can't help here. 

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  13. Hi!, I would like a copy of the extra content, as I have a second Android phone, but I also gets the 5002 error.

    Also I would suggest you to download "Droidwall" or something similar so you can block the internet access (mobile data & WiFi) to this app

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  14. thanks for dropping by and for the suggestion. post has been updated with download links

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  15. I have this error at Sims FreePlay :( How I can solve ? sry for my bad english (i'm romanian)

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  16. hi, I wish I could help because I have The Sims freeplay too, and hence the content package.
    But just for you, i tested the game without a data connection and it simply wouldn't work. it's one of those games that insists to be online at all times.

    since the EA's workaround method doesn't work while the device is online (as i documented), there's no point in me making the content package available to you.

    I think more people need to contact EA support with this issue so that they know it's a huge widespread issue.

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  17. hi Alyn_boss24, I wish I could help because I have The Sims freeplay too, and hence the content package.But just for you, i tested the game without a data connection and it simply wouldn't work. it's one of those games that insists to be online at all times.
    since the EA's workaround method doesn't work while the device is online (as i documented), there's no point in me making the content package available to you.
    I think more people need to contact EA support with this issue so that they know it's a huge widespread issue.

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  18. I have this same problem with all the EA games including the sims freeplay. The only permanent fix i have found is to change my dpi but this requires root. With my dpi set at 240 i can play all the games but at 160 i cannot so for now the trick is to set your dpi to 240. Other dpi settings may also work and it may vary accross devices... I would have posted this on the EA forums for all and EA to see but as usuall they have been messing with things they shouldnt and i cant login to my account !

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  19. I could not follow after step2
    sorry for my bad english

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  20. ho comprato nfs pursuit dal market ma mi capita il problema del server 5002 come faccio a risolverlo... il mio cellulare è il samsung galaxy giò

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  21. I too am experiencing the same problem on my tablet. Unfortunately my phone device isn't compatible with this game (The Sims Freeplay) so I am unable to download and transfer. Any other solution? Thanks.

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  22. you're going to have to look for the .apk and data package. install it and see if it runs.

    i'm not sure what device you have there but if it's armv6 then you can try this link

    http://androscape.blogspot.hk/2012/12/the-sims-freeplay-for-armv6-devices.html


    i've not tried these packages so I can't say they're safe. install Lookout antivirus first.

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  23. I can try looking for the data package for you. Which version of monopoly do you have?

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  24. i had the same problem on my Nexus 7. it appears to be a screen resolution problem. i got it to work by having a custom rom with the new pie mode. (extends the screen by hiding the nav buttons.) anyway, with pie mode active the game will install and play. i know this won't help everyone, but some of you may benefit.

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  25. thank you! hope this helps the other readers :)

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  26. If you moded the softkeys in your phones, this problem arises. Just restore your softkeys to stock size and the problem is gone.

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